Returns, Exchanges and Store Policy

Returns & Exchanges

At Wülf Dotter, we believe in honoring the pace of beauty. Each piece in our collection is slowly made, carefully gathered, or thoughtfully sourced in limited batches. Because of this—and to preserve the integrity of our small, intentional operation—we do not offer refunds.

We do offer exchanges or store credit for eligible items.

Before placing your order, please be sure you feel a sense of commitment to the piece. We’re always happy to answer questions about fit, fabric, or styling if you’re unsure—we want you to feel truly good in what you choose.

All items purchased during sale periods are FINAL SALE and cannot be returned or exchanged.

Exchange & Store Credit Policy:

• Items must be unworn, unwashed, and in original condition with tags attached.

• All requests for exchange or store credit must be made within 7 days of receiving your order.

• Store credit is valid for 12 months from the date of issue.

• Return shipping costs are the responsibility of the customer unless the item arrived damaged.

Damaged or Defective Items:

If something arrives damaged or not quite right, please email us within 2 days of receiving your package. Include your order number and a photo of the item so we can make it right.

Pre-Orders & Custom Orders:

Because of the made-to-order nature of pre-orders and custom pieces, these items are final sale and not eligible for exchange or credit. We appreciate your understanding— these special offerings are created with you in mind.

We are a small, heart-forward brand creating and curating pieces for a slow, sensual life. Your support allows us to keep this rhythm. Thank you for choosing with care.

Discount Codes and Shipping:

Free shipping promotions are valid for orders shipping within the contiguous United States only. At this time, free shipping does not apply to orders shipped outside the U.S., or to Hawaii or Alaska.

International, Hawaii, and Alaska orders will be charged shipping at the calculated rate at checkout. We always aim to offer the most accurate and fair shipping options available based on destination and carrier costs.

Canadian Shipping Notice

Due to ongoing labor disruptions with Canada Post, we are not responsible for delays, lost, or returned packages once an order has been handed off to the carrier.

Any shipments returned to us or lost in transit as a result of Canada Post service interruptions will be the responsibility of the customer. This includes reshipment costs or replacement of the order.

We recommend selecting an alternative carrier at checkout when available and placing orders with this in mind.

Thank you for your understanding and support of small businesses during this time.

With love,
The Wülf Dotter Team